By validating an order on sayborn.com, you accept the terms of our return and reimbursement policy, applicable exclusively in USA. Our priority is to offer you a transparent and satisfactory service. You will find below the details of our conditions and procedures.

1. Return and restocking costs

No restocking fees applies for returns. Shipping costs for returns are only responsible if the product is defective, damaged or incorrect. In other cases, the costs are the responsibility of the customer.

2. Right of return within 15 days

You have a right of withdrawal of 15 days from receipt of your order. To be eligible for a return:

• The article must be in its original state: not worn, unused, with its intact labels, and in its original packaging.
• A receipt or proof of purchase must be provided to validate the return request.

 

3. Return procedure

To initiate a return:

• Contact us at the email address contact@sayborn.com or use our online contact form.
• Once your request is validated, we will provide you with the steps to obtain your return label.

Please note that:

• Unauthorized returns (without prior request by form or by email) will not be accepted.
• The return costs are our responsibility if the product is defective or incorrect. For any other return reason (for example: change of opinion after use), the return costs are borne by the customer.

 

4. Management of damaged or non -compliant products

It is important to check your items upon receipt. If you notice a defect, damage or error in your order (poor article), please contact us immediately at contact@sayborn.com so that we can correct the situation.
Steps to report a problem:

• Send a description of the problem with photos if necessary by email to contact@sayborn.com or via our form on our page " Contact ".
• We will send you instructions on the procedure to return or exchange the damaged or incorrect article.

 

5. Exchanges

Exchanges are only possible in the following situations:

• The article received is defective or damaged.
• The article is bad size.
• The article shipped is incorrect.

To initiate an exchange, contact us at contact@sayborn.com. If the replacement product is not available, you can get a refund if the right of withdrawal is applicable.

 

6. Reimbursement policy

Once your return has been received and inspected, we will send you a reception confirmation email. You will be informed of the approval or rejection of your refund request.

If your request is approved:

• The refund will be made via the payment method used during the purchase.
• The treatment of reimbursement can take up to 10 working days, depending on the processing time of your bank or your credit card transmitter.