Returns Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Certain types of goods are non-returnable. This includes perishable items such as food, flowers, newspapers or magazines. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items include:

  • Gift cards

  • Downloadable software

  • Certain personal care or health products

To complete your return, we require a receipt or proof of purchase.

Do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

Only partial refunds are granted in certain cases:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records

  • Any item not in its original condition, damaged or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund appears.

If you’ve done all of this and still have not received your refund, please contact us at: contact@sayborn.com

Sale items (if applicable)

Only regular-priced items may be refunded. Sale items or promotional offers are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at contact@sayborn.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be mailed to you.

If the item wasn’t marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be notified of your return.