Shipping Policy
By placing an order with SayBorn, you agree to the following terms. These are provided to ensure that both parties understand and agree to our arrangement to protect one another and set expectations for our service.
1. General
Subject to stock availability, we strive to maintain accurate inventory counts but, from time to time, a stock discrepancy may occur. In this case, we will contact you to confirm whether you would prefer to wait for the restock or receive a store credit of higher value.
2. Shipping Costs
Shipping charges are calculated at checkout based on the weight, dimensions and destination of your order. Shipping fees are collected at the time of purchase and will be the final price for shipping your order.
3. Returns
Please refer to our Returns and Refund Policy page available at the footer of our website.
4. Delivery Terms
4.1 Transit Time Internationally
International orders are generally in transit for 4 days, though this may vary and extend up to 2 weeks depending on the delivery method and the supplier responsible for the item.
4.2 Dispatch Time
Orders are usually processed within 2 business days of payment. A 24-hour window is left in case of address modifications. Our teams process dispatches Monday to Friday during business hours, excluding national holidays.
Maximum dispatch time is 3 working days. Orders are often shipped earlier, but delivery may take 1–2 weeks due to external factors.
Note: Dispatch refers to when your items leave our warehouse. Delivery refers to the time they arrive at your destination. Hence, delivery can sometimes take up to 2 weeks.
Should this delay be exceeded, we will offer solutions such as a free reshipment or a store credit of higher value.
If it has been more than 3 weeks since your confirmation email, please contact us by replying to that email or writing to: contact@sayborn.com.
To expedite the process, please include:
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Your order number
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The email address used for the order
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Your full name
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Approximate order contents
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Date of your order
Subject line suggestion: “Delivery delay – #OrderNumber” (e.g. “Delivery delay – #123456”)
Our customer care team will respond within 24 business hours.
4.4 Address Changes
We can amend the delivery address any time before dispatch.
4.5 PO Box Deliveries
SayBorn ships to PO Boxes using postal services only. Courier services are not currently available to PO Boxes.
4.6 Military Addresses
We can ship to military addresses via postal service, but courier services are not available.
4.7 Out of Stock Items
If an item is out of stock, we will contact you to offer a restock wait or a store credit of higher value.
4.8 Delivery Delays
If your delivery time has exceeded expectations, please contact us at contact@sayborn.com so we can investigate.
5. Tracking Notifications
Upon dispatch, you will receive a tracking link via email to follow your shipment based on the latest carrier updates.
6. Damaged Parcels in Transit
If your parcel arrives damaged, please reject delivery if possible and contact us. If delivery occurred without your presence, please email our team at contact@sayborn.com.
7. Duties & Taxes
7.1 Sales Tax
Sales tax is already included in the price displayed at checkout.
8. Cancellations
If you change your mind before receiving your order, cancellations can be requested any time before dispatch. If the order has already been dispatched, please refer to our Refund Policy.
9. Insurance
Parcels are insured for loss or damage up to the value declared by the carrier. If the courier confirms loss, a replacement or store credit of higher value will be provided. If delivery is confirmed, it is considered fulfilled. SayBorn may still offer goodwill resolutions in such cases.
9.1 Damaged Parcel Process
We will issue a refund or replacement as per our Returns and Refund Policy (available at the footer).
9.2 Lost Parcel Process
If the courier confirms loss, SayBorn will resend the order at no cost or issue a store credit of higher value.
10. Customer Service
For any queries, please email us at: contact@sayborn.com